Indiana 2-1-1’s mission has been codified into law after a slew of new state regulations took effect over the weekend. Alicia Monroe, director of 2-1-1, says that despite the formal changes, 2-1-1’s mission remains the same.

Audio Player Monroe talks about 2-1-1’s reach.

Audio Player

Monroe says that all calls are handled by a live person, but if you don’t want to talk to anyone, a text service option is available. All you need to do is text your ZIP code to 898211.